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Effective Date: 1 June 2023

At Moonessa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ("Site"). By using our Site, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect:
We may collect and process the following types of personal information:
  • Contact Information: Your name, email address, phone number, and shipping address.
  • Account Information: If you create an account on our Site, we may collect your username, password, and other account details.
  • Order Information: Details about the products you purchase, payment information, and shipping preferences.
  • Communication Information: Records of your interactions with us, such as customer support inquiries or feedback.
  • The information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
  • Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
  • Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

2. Collection and Use of Personal Information:

We collect and use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping products and providing order updates.
  • Communication: To communicate with you about your orders, inquiries, or requests.
  • Personalization: To personalize and enhance your experience on our Site.
  • Site Improvement: To administer and improve our Site and services.
  • Marketing Communications: To send promotional emails, newsletters, or marketing communications that may be of interest to you (you can opt-out of receiving these communications at any time).
  • Security and Compliance: To enforce our terms and conditions, protect the security and integrity of our Site, and comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.

3. Disclosure of Personal Information:

  • We may disclose your personal information to third parties in the following circumstances:
  • Service Providers: We may share your personal information with third-party service providers who assist us in performing various functions necessary to operate our business. These providers have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Compliance: We may disclose your personal information if required by law, government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4. Data Security:

  • We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices:

  • You have the right to access, update, or correct your personal information. If you have created an account on our Site, you can do this directly through your account settings. Alternatively, you may contact us to request access to your personal information or to make any necessary updates or corrections.
  • You can also choose to opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions included in these communications or by contacting us directly.

6. Third-Party Websites:

  • Our Site may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

6. Shopify:

  • Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your personal information is stored and processed through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

7. Changes to Privacy Policy:

  • We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our Site. We encourage you to review this Privacy Policy periodically for any updates or changes. By continuing to use our Site after the revised Privacy Policy has been posted, you acknowledge and agree to the updated terms of the Privacy Policy.

8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

  • Email: hello@moonessa.com
  • Address: Shop 21A, 840 Wellington Street - Watertown Brand Outlet Shopping Center - 6005, West Perth, Western Australia.


We will make reasonable efforts to address and resolve any inquiries or concerns in a timely manner.

Thank you for taking the time to read our Privacy Policy. Your privacy and the security of your personal information are important to us. We are committed to protecting your privacy and providing you with a secure online shopping experience.

Note: This privacy policy is subject to change without prior notice. Any updates or modifications will be reflected on our website and communicated to you as necessary.

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