We dispatch orders within 1 business day. Standard shipping takes 5-7 business days, while Express Shipping delivers within 2-3 days. For more details, please visit our Shipping page.

Currently, we only ship within Australia.

We prioritize your satisfaction with a customer-friendly return and exchange policy. Enjoy our 45-day free return policy. For more details, visit our Returns & Exchanges page.

Once an order is placed, it’s processed immediately, so changes or cancellations may not be possible. However, you can always use our 45-day free return policy if needed. For more details, check out our Returns & Exchanges page.

At Moonessa, we take pride in crafting all our products in-house, featuring stylish and exclusive color palettes that reflect the latest trends. We use only 100% premium combed cotton to ensure our Turkish towels maintain their authentic quality, strictly avoiding low-grade cotton, regenerated cotton, synthetic blends, and harmful dyeing processes. Our ongoing commitment to quality drives us to continually update our collections, offering you a wide variety of options.

Yes, because our towels are made from 100% premium combed cotton, their absorbency is at the highest possible level. Additionally, our Turkish towels are designed to dry faster than traditional beach and bath towels, and they are sand-free. Towels weighing up to 420g perform exceptionally well in these areas. While towels above 420g may offer slightly less sand resistance, they still provide quick drying and good sand-repelling properties.

Moonessa hooded towels are crafted with 100% premium combed cotton, featuring a unique dual-fabric design—terry on the inside for softness and absorbency, and a flat fabric on the outside that’s breathable and quick-drying. This combination makes our hooded towels lighter than many others, providing comfort without compromising on performance.

Additionally, the zippered design adds convenience and ease of use, making it even more comfortable to wear. We also offer a wide range of sizes, with seven adult sizes from XS to 3XL, and six children’s sizes from 0-1 years to 12+, making us one of the most versatile options on the market.

In Australia, Christmas coincides with summer, making it a season of outdoor activities. Moonessa’s Turkish towels and hooded towels are practical, stylish, and perfect for the Aussie lifestyle, making them thoughtful Christmas gifts that combine quality, design, and the spirit of the season.

Yes, our towels are OEKO-TEX certified, meaning they are free from harmful chemicals and are environmentally friendly. This certification ensures that our products are safe for both you and the planet.

For optimal care and to extend the life of your Moonessa products, we recommend following the guidelines on our Care Instructions page.

Yes, we offer these options. For more details, please visit our Custom Order page.

Not at the moment, but we’re working on it. Stay tuned for updates!

Yes, we offer competitive pricing for corporate gift orders during the festive season. For more details, please visit our Custom Order page.

Besides our online store, we have two permanent retail locations in Western Australia. We also host pop-up stores, especially during the Christmas season. For more details, visit our Store & Pop-Ups page.