
Have a question? You’re in the right place.
Find quick answers about our products, shipping, returns, and more — all in one place.
What is a Turkish towel?
A Turkish towel (Pestemal) is a lightweight, flat-woven cotton towel with origins dating back hundreds of years to traditional Turkish baths. Today, it has been reimagined with modern colours, patterns and lifestyles in mind, making it ideal for the beach, pool, travel and everyday use.
Want to learn more? Visit our Turkish Towel Buying Guide.
Why choose a Turkish towel over a regular beach&bath towel?
Turkish towels are lighter, faster drying, more compact and easier to carry than regular terry towels. They’re also sand-resistant, making them ideal for beach days, travel and everyday use.
For a detailed comparison, visit our Turkish Towel Buying Guide.
Lightweight vs Midweight vs Plush?
Not everyone wants the same towel. Some people prioritise maximum portability and the fastest drying performance, while others prefer extra softness and a more traditional towel feel.
That’s why Moonessa offers Lightweight, Midweight and Plush Turkish Towels — all significantly lighter and faster drying than regular beach and bath towels, while offering different levels of softness and comfort to suit different lifestyles and everyday use.
See our Turkish Towel Buying Guide for a full comparison.
What material are Moonessa towels made from?
All Moonessa Turkish Towels are made from 100% Premium Combed Cotton — not standard commercial-grade cotton — and are OEKO-TEX® certified.
Learn more about our materials in the Turkish Towel Buying Guide.
What is combed cotton and why does it matter?
Combed cotton is made using longer, finer cotton fibres, creating a softer, stronger and more durable towel with improved absorbency and comfort.
Widely regarded as one of the best cotton types for Turkish towels, combed cotton helps deliver the softness, durability and performance that distinguish a quality Turkish towel. That’s why all Moonessa Turkish Towels are made from 100% Premium Combed Cotton.
Read more in our Turkish Towel Buying Guide.
Are Moonessa Turkish Towels quick-dry and sand-free?
Yes. Moonessa Turkish Towels are designed to dry up to 4x faster than regular towels while helping minimise sand sticking to the fabric.
See how each towel weight performs in our Turkish Towel Buying Guide.
What sizes do Moonessa Turkish Towels come in?
All Moonessa Turkish Towels are available in our standard size of 90cm x 180cm, which is already larger than many regular beach and bath towels. Selected collections are also available in our Oversized size of 125cm x 220cm, perfect for those who prefer extra space, coverage and comfort.
Visit our Turkish Towel Buying Guide for sizing information.
How should I wash my Turkish towel?
Machine wash at 40°C or below on a gentle cycle. Avoid fabric softeners and bleach.
Line drying is highly recommended. Tumble dry on low heat if required.
For complete care instructions, visit our Turkish Towel Buying Guide.
What is the difference between Lightweight, Midweight and Plush?
Lightweight is our lightest, fastest-drying and most sand-resistant option.
Midweight offers additional softness while remaining light, quick-drying and highly sand-resistant.
Plush provides the softest feel and is closest to a traditional towel experience while still delivering noticeably better drying performance and sand resistance than regular beach and bath towels.
As you move from Lightweight to Plush, you gain additional thickness and softness while still enjoying the lightweight, quick-drying benefits Turkish towels are known for.
See our Turkish Towel Buying Guide for more details.
Which towel is best for beach-focused use?
For frequent beach use, we generally recommend our Lightweight Turkish Towels.
They offer maximum portability, the fastest drying performance and the highest level of sand resistance.
Prefer a little more softness and thickness? Our Midweight Turkish Towels are also a great choice.
See our Turkish Towel Buying Guide for more details.
Which towel is best for pool & travel-focused use?
For pool and travel use, we generally recommend our Midweight Turkish Towels.
They offer the perfect balance of softness, portability and quick-drying performance.
Lightweight is a great alternative for maximum portability, while Plush suits those who prefer extra softness.
See our Turkish Towel Buying Guide for more details.
Which towel is best for bath-everyday focused use?
For bath and everyday use, we generally recommend our Plush Turkish Towels.
They offer the softest feel in the Moonessa range while remaining lighter and faster drying than regular towels.
Prefer a lighter feel? Our Midweight Turkish Towels are also a great choice.
See our Turkish Towel Buying Guide for more details.
What Is a Moonessa ZipEase™ Hooded Towel?
A Moonessa ZipEase™ Hooded Towel is a wearable towel designed to make changing, drying and staying comfortable easier after swimming, beach, bath and outdoor activities.
It features a full front zip and a lightweight, breathable fabric construction with a soft terry-lined interior and a flat-weave exterior.
Learn more in our Moonessa Hooded Towel Buying Guide.
What materials are they made from?
Moonessa ZipEase™ Hooded Towels are made from 100% Premium Combed Cotton for softness, absorbency and durability.
To ensure durability and reliability, we use premium YKK® zippers — widely recognised as one of the world’s leading zipper manufacturers and trusted by many premium apparel brands.
Learn more in our Moonessa Hooded Towel Buying Guide.
What makes Moonessa ZipEase™ hooded towels different?
Moonessa ZipEase™ Hooded Towels are designed to offer more comfort, practicality and choice than traditional hooded towels and ponchos.
They feature 100% Premium Combed Cotton, a lightweight and breathable terry-lined construction, premium YKK® full-front zippers, and one of Australia's widest size ranges across Baby, Toddler, Kids and Adult sizes, with both short and long sleeve options available.
With multiple collections, colour options, OEKO-TEX® Standard 100 and MADE IN GREEN certified production, plus technologies such as SILVADUR® freshness protection, every detail is designed to enhance comfort, quality and everyday performance.
See our Moonessa Hooded Towel Buying Guide for more details.
Who are Moonessa ZipEase™ hooded towels designed for?
Life around water should feel easy.
Moonessa ZipEase™ Hooded Towels are designed for anyone who enjoys swimming, beach days, pool time, camping, travel or simply relaxing after a bath.
Available in sizes from Baby and Toddler through to Kids and Adults, there's a ZipEase™ Hooded Towel for the whole family.
Learn more in our Moonessa Hooded Towel Buying Guide.
What sizes are available In Moonessa ZipEase™ hooded towels?
Moonessa ZipEase™ Hooded Towels are available from toddlers through to teens, and from XS to 3XL for adults.
All sizes are also available in both short and long sleeve options.
For detailed measurements and sizing advice, visit our Moonessa Hooded Towel Buying Guide.
Need information about shipping, delivery ?
Everything you need is available on our dedicated Shipping page.
Need help with a return or exchange?
You’ll find our eligibility requirements, step-by-step instructions and refund information on our dedicated Returns & Exchanges page.
Who is Moonessa?
Moonessa is an Australian lifestyle brand inspired by life around water. We specialise in premium Turkish Towels, ZipEase™ Hooded Towels and thoughtfully designed cotton products for the beach, pool, travel and everyday living.
Learn more on our About Us page.
Is Moonessa an Australian business?
Yes. Moonessa is a proudly Australian-owned family business and registered trademark based in Perth, Western Australia.
Our products are designed in our Perth studio and are primarily manufactured in Turkey, with selected products sourced from trusted partners worldwide.
Do you have physical stores?
Yes. In addition to our online store, you can shop Moonessa products at our physical retail locations in Western Australia.
During the Christmas season, Moonessa products are also available at selected pop-up stores across Australia.
Visit our Contact Us page for current locations and opening hours.
Where are Moonessa products made?
Moonessa products are designed in our Perth studio and are primarily manufactured in Turkey, with selected products sourced from trusted partners worldwide.
What materials does Moonessa use?
Moonessa products are made using carefully selected natural fibres, with our Turkish Towels and ZipEase™ Hooded Towels crafted from 100% Premium Combed Cotton.
Rather than regular cotton or synthetic fibre blends, we choose combed cotton for its superior softness, absorbency and durability. We believe natural fibres provide the most comfortable, breathable and enjoyable everyday experience.
How does Moonessa support product safety and responsible production?
All Moonessa products are manufactured in OEKO-TEX® Standard 100 certified facilities, helping ensure product safety and testing for harmful substances.
Our ZipEase™ Hooded Towels are also produced by a MADE IN GREEN certified manufacturing partner and feature SILVADUR® freshness technology, which helps keep fabrics fresher for longer between washes.
We believe in working with partners who respect people, their employees and the environment.
Do you work with retailers and stockists?
Yes. We work with selected retailers, stockists and business partners across Australia.
For wholesale enquiries or stockist opportunities, please contact us at hello@moonessa.com
Do you offer corporate gifting and bulk orders?
Yes. We offer corporate gifting and bulk order solutions for both businesses and individuals, including Christmas gifting programs.
For minimum quantities and pricing information, please contact us at hello@moonessa.com
Do you offer private label or custom production?
Yes. We offer private label and custom production opportunities.
For minimum order quantities and project requirements, please contact us at hello@moonessa.com
Moonessa Turkish Towels
What is a Turkish towel?
A Turkish towel (Pestemal) is a lightweight, flat-woven cotton towel with origins dating back hundreds of years to traditional Turkish baths. Today, it has been reimagined with modern colours, patterns and lifestyles in mind, making it ideal for the beach, pool, travel and everyday use.
Want to learn more? Visit our Turkish Towel Buying Guide.
Why choose a Turkish towel over a regular beach&bath towel?
Turkish towels are lighter, faster drying, more compact and easier to carry than regular terry towels. They’re also sand-resistant, making them ideal for beach days, travel and everyday use.
For a detailed comparison, visit our Turkish Towel Buying Guide.
Lightweight vs Midweight vs Plush?
Not everyone wants the same towel. Some people prioritise maximum portability and the fastest drying performance, while others prefer extra softness and a more traditional towel feel.
That’s why Moonessa offers Lightweight, Midweight and Plush Turkish Towels — all significantly lighter and faster drying than regular beach and bath towels, while offering different levels of softness and comfort to suit different lifestyles and everyday use.
See our Turkish Towel Buying Guide for a full comparison.
What material are Moonessa towels made from?
All Moonessa Turkish Towels are made from 100% Premium Combed Cotton — not standard commercial-grade cotton — and are OEKO-TEX® certified.
Learn more about our materials in the Turkish Towel Buying Guide.
What is combed cotton and why does it matter?
Combed cotton is made using longer, finer cotton fibres, creating a softer, stronger and more durable towel with improved absorbency and comfort.
Widely regarded as one of the best cotton types for Turkish towels, combed cotton helps deliver the softness, durability and performance that distinguish a quality Turkish towel. That’s why all Moonessa Turkish Towels are made from 100% Premium Combed Cotton.
Read more in our Turkish Towel Buying Guide.
Are Moonessa Turkish Towels quick-dry and sand-free?
Yes. Moonessa Turkish Towels are designed to dry up to 4x faster than regular towels while helping minimise sand sticking to the fabric.
See how each towel weight performs in our Turkish Towel Buying Guide.
What sizes do Moonessa Turkish Towels come in?
All Moonessa Turkish Towels are available in our standard size of 90cm x 180cm, which is already larger than many regular beach and bath towels. Selected collections are also available in our Oversized size of 125cm x 220cm, perfect for those who prefer extra space, coverage and comfort.
Visit our Turkish Towel Buying Guide for sizing information.
How should I wash my Turkish towel?
Machine wash at 40°C or below on a gentle cycle. Avoid fabric softeners and bleach.
Line drying is highly recommended. Tumble dry on low heat if required.
For complete care instructions, visit our Turkish Towel Buying Guide.
Choosing The Right Towel
What is the difference between Lightweight, Midweight and Plush?
Lightweight is our lightest, fastest-drying and most sand-resistant option.
Midweight offers additional softness while remaining light, quick-drying and highly sand-resistant.
Plush provides the softest feel and is closest to a traditional towel experience while still delivering noticeably better drying performance and sand resistance than regular beach and bath towels.
As you move from Lightweight to Plush, you gain additional thickness and softness while still enjoying the lightweight, quick-drying benefits Turkish towels are known for.
See our Turkish Towel Buying Guide for more details.
Which towel is best for beach-focused use?
For frequent beach use, we generally recommend our Lightweight Turkish Towels.
They offer maximum portability, the fastest drying performance and the highest level of sand resistance.
Prefer a little more softness and thickness? Our Midweight Turkish Towels are also a great choice.
See our Turkish Towel Buying Guide for more details.
Which towel is best for pool & travel-focused use?
For pool and travel use, we generally recommend our Midweight Turkish Towels.
They offer the perfect balance of softness, portability and quick-drying performance.
Lightweight is a great alternative for maximum portability, while Plush suits those who prefer extra softness.
See our Turkish Towel Buying Guide for more details.
Which towel is best for bath-everyday focused use?
For bath and everyday use, we generally recommend our Plush Turkish Towels.
They offer the softest feel in the Moonessa range while remaining lighter and faster drying than regular towels.
Prefer a lighter feel? Our Midweight Turkish Towels are also a great choice.
See our Turkish Towel Buying Guide for more details.
ZipEase™ Hooded Towels
What Is a Moonessa ZipEase™ Hooded Towel?
A Moonessa ZipEase™ Hooded Towel is a wearable towel designed to make changing, drying and staying comfortable easier after swimming, beach, bath and outdoor activities.
It features a full front zip and a lightweight, breathable fabric construction with a soft terry-lined interior and a flat-weave exterior.
Learn more in our Moonessa Hooded Towel Buying Guide.
What materials are they made from?
Moonessa ZipEase™ Hooded Towels are made from 100% Premium Combed Cotton for softness, absorbency and durability.
To ensure durability and reliability, we use premium YKK® zippers — widely recognised as one of the world’s leading zipper manufacturers and trusted by many premium apparel brands.
Learn more in our Moonessa Hooded Towel Buying Guide.
What makes Moonessa ZipEase™ hooded towels different?
Moonessa ZipEase™ Hooded Towels are designed to offer more comfort, practicality and choice than traditional hooded towels and ponchos.
They feature 100% Premium Combed Cotton, a lightweight and breathable terry-lined construction, premium YKK® full-front zippers, and one of Australia's widest size ranges across Baby, Toddler, Kids and Adult sizes, with both short and long sleeve options available.
With multiple collections, colour options, OEKO-TEX® Standard 100 and MADE IN GREEN certified production, plus technologies such as SILVADUR® freshness protection, every detail is designed to enhance comfort, quality and everyday performance.
See our Moonessa Hooded Towel Buying Guide for more details.
Who are Moonessa ZipEase™ hooded towels designed for?
Life around water should feel easy.
Moonessa ZipEase™ Hooded Towels are designed for anyone who enjoys swimming, beach days, pool time, camping, travel or simply relaxing after a bath.
Available in sizes from Baby and Toddler through to Kids and Adults, there's a ZipEase™ Hooded Towel for the whole family.
Learn more in our Moonessa Hooded Towel Buying Guide.
What sizes are available In Moonessa ZipEase™ hooded towels?
Moonessa ZipEase™ Hooded Towels are available from toddlers through to teens, and from XS to 3XL for adults.
All sizes are also available in both short and long sleeve options.
For detailed measurements and sizing advice, visit our Moonessa Hooded Towel Buying Guide.
Shipping & Delivery
When will my order be dispatched?
We dispatch all orders within 1 business day.
Orders placed on weekends or public holidays will be dispatched on the next business day.
Where do you ship from?
We ship from our Perth and Sydney warehouses, depending on stock availability and the fastest fulfilment option for your location.
How long does delivery take?
Most orders are shipped using Australia Post Standard Shipping.
Delivery typically takes between 3–9 business days, depending on your location. Delivery times may be longer during peak periods such as Christmas or in circumstances that affect carrier services.
Do you offer free shipping?
Yes. We offer free standard shipping Australia-wide on orders over $99.
Do you offer Express Shipping?
Yes. Express Shipping is available at checkout for customers who need their order sooner. Additional charges may apply.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking email with your Australia Post tracking number.
You can track your shipment through Australia Post or by using the "Track My Order" page on our website.
Can I change or cancel my order?
If your order has not yet been packed or dispatched, we’ll do our best to help with changes or cancellations.
Please contact us as soon as possible after placing your order.
Once an order has been dispatched, changes may no longer be possible. However, there’s no need to worry — we offer an easy return and exchange process.
For full details, please visit our Returns & Exchanges page.
Do you ship internationally?
At the moment, we ship within Australia.
We’re planning to expand to regions such as Europe and the United States soon.
If you’re located overseas, subscribe to our newsletter to stay updated.
Return & Exchange
How do our 45-day free returns & exchanges work?
Returns and exchanges requested within 45 days of delivery are completely free of charge.
After 45 days, returns and exchanges are still accepted up to 12 months from delivery — shipping charges will apply.
Each order is eligible for one free return or exchange shipment.
All timeframes are calculated from the date your order was delivered, not the date of purchase.
How do I start a return or exchange?
Submit your request through our Returns Portal.
We'll review your request and get back to you as soon as possible.
Start a return or exchange →
What happens after I submit my request?
You’ll receive an email with everything you need to get started.
This email will include the next steps, return instructions and your Australia Post return label and QR code.
We’ll always do our best to make your return or exchange as quick and stress-free as possible.
How do I send my return?
You will receive a prepaid Australia Post return label and QR code by email.
Simply visit your nearest Australia Post location and show the QR code at the counter.
Australia Post can print the shipping label for you free of charge.
Please pack your item securely, preferably in its original packaging, and remove or cover any old shipping labels before lodging your return.
How do exchanges work?
If your exchange is approved, we’ll send the replacement item once your return has been processed.
If the new item costs less, the difference will be refunded. If it costs more, we’ll contact you to arrange payment of the difference.
When will I receive my refund?
Once your return has been received and approved, a refund will be issued to your original payment method.
Please allow 3–7 business days for the refund to appear, depending on your payment provider.
What items can’t be returned?
Personalised, custom-made and non-returnable items cannot be returned.
Items that do not meet our return eligibility requirements may also be declined.
Please refer to our Full Returns & Exchanges Page for complete details, terms and eligibility requirements.
About Moonessa
Who is Moonessa?
Moonessa is an Australian lifestyle brand inspired by life around water. We specialise in premium Turkish Towels, ZipEase™ Hooded Towels and thoughtfully designed cotton products for the beach, pool, travel and everyday living.
Learn more on our About Us page.
Is Moonessa an Australian business?
Yes. Moonessa is a proudly Australian-owned family business and registered trademark based in Perth, Western Australia.
Our products are designed in our Perth studio and are primarily manufactured in Turkey, with selected products sourced from trusted partners worldwide.
Learn more on our About Us page.
Do you have physical stores?
Yes. In addition to our online store, you can shop Moonessa products at our physical retail locations in Western Australia.
During the Christmas season, Moonessa products are also available at selected pop-up stores across Australia.
Visit our Contact Us page for current locations and opening hours.
Sustainability & Production
Where are Moonessa products made?
Where are Moonessa products made?
Moonessa products are designed in our Perth studio and are primarily manufactured in Turkey, with selected products sourced from trusted partners worldwide.
What materials does Moonessa use?
Moonessa products are made using carefully selected natural fibres, with our Turkish Towels and ZipEase™ Hooded Towels crafted from 100% Premium Combed Cotton.
Rather than regular cotton or synthetic fibre blends, we choose combed cotton for its superior softness, absorbency and durability. We believe natural fibres provide the most comfortable, breathable and enjoyable everyday experience.
How does Moonessa support product safety and responsible production?
All Moonessa products are manufactured in OEKO-TEX® Standard 100 certified facilities, helping ensure product safety and testing for harmful substances.
Our ZipEase™ Hooded Towels are also produced by a MADE IN GREEN certified manufacturing partner and feature SILVADUR® freshness technology, which helps keep fabrics fresher for longer between washes.
We believe in working with partners who respect people, their employees and the environment.
Wholesale & Custom Orders
Do you work with retailers and stockists?
Yes. We work with selected retailers, stockists and business partners across Australia.
For wholesale enquiries or stockist opportunities, please contact us at hello@moonessa.com
Do you offer corporate gifting and bulk orders?
Yes. We offer corporate gifting and bulk order solutions for both businesses and individuals, including Christmas gifting programs.
For minimum quantities and pricing information, please contact us at hello@moonessa.com
Do you offer private label or custom production?
Yes. We offer private label and custom production opportunities.
For minimum order quantities and project requirements, please contact us at hello@moonessa.com
Still need help? We’re here for you.
If you couldn’t find what you’re looking for, feel free to reach out — we’re always happy to assist.