Returns and exchanges requested within 45 days of delivery are free of charge.

Each order includes one free return or exchange.

The 45-day period begins from the date your order is delivered, not the date of purchase.

To start a return or exchange, click the "Start a Return" button and complete the request form with your order number, full name and details of your request.
Please let us know whether you would like a refund or an exchange, and if requesting an exchange, tell us which item you would like instead.

If your request is approved, we’ll send you an email with everything you need to return your order.
This includes your Australia Post prepaid return label (or QR code), return instructions and the next steps.

Simply follow the instructions and send your item back.

Pack your item securely, preferably in its original packaging.

Visit your nearest Australia Post location and present your prepaid return QR code or shipping label.
Australia Post can print the label for you if needed.

Please remove or cover any old shipping labels before lodging your return.

Once your returned item has been received and approved, we’ll process your refund or exchange as quickly as possible.

For exchanges

• Your replacement item will be shipped free of charge.
• If the new item costs less, we’ll refund the difference.
• If it costs more, we’ll contact you to arrange payment before dispatch.

Refund

• Refunds are issued to your original payment method.
• Shipping charges are non-refundable.
• Most refunds appear within 5–7 business days.

Items marked as non-returnable on the product page are not eligible for return or exchange.

Returns that don’t meet our eligibility requirements may not be approved.

If you’re unsure whether your item is eligible, please contact us before submitting your request — we’ll be happy to help.

For complete details, terms, conditions and eligibility requirements, please refer to our full Returns & Exchanges Policy.

📄 Read Full Returns & Exchanges Policy