Returning or exchanging an item is simple with Moonessa. Start your hassle-free return process here and follow a few quick steps to send your item back or request an exchange. We’re committed to making every experience smooth and stress-free — because your satisfaction matters to us.
Check eligibility, fill in your details, and we’ll take care of the rest.
Need Help? Contact Moonessa
Send us a message using the form below, or call us on
1800 324 878
(Monday–Friday, AET, 9:00 AM–5:00 PM).
Friday to Sunday | 9:00 AM – 6:00 PM
Watertown Store
Tuesday–Saturday
10:00 AM – 5:00 PM
Sunday
11:00 AM – 5:00 PM
Closed Monday
Christmas Pop-Ups
2026 XMAS pop-up locations and dates will be announced here in September.