Thank you for choosing Moonesa.com as your preferred shopping destination. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before making a purchase.
SHIPPING METHODS AND OPTIONS
Standard Shipping: We offer free Australia-wide standard shipping Standard shipping typically takes 5-7 business days to deliver your order. Please note that delivery times may vary depending on your location and other external factors.
Express Shipping: For faster delivery, we offer express shipping for an additional fee. If you choose express shipping, your order will be prioritized and delivered within 2-3 business days. Again, delivery times may vary based on your location and external factors.
Dispatch Time: We aim to dispatch all orders within one business day of receiving your payment confirmation. Orders placed on weekends or public holidays will be dispatched on the next business day.
Shipping Carriers: We primarily use Australia Post for our dispatches. However, depending on certain circumstances, we may also utilize other reputable shipping carriers to ensure the prompt and secure delivery of your orders.
Tracking Your Order: Once your order is dispatched, we will provide you with a tracking number via email. Please note that tracking information may not be immediately available and could take some time to update.
If you have any concerns or need assistance with tracking your order, please contact our customer support team via email at hello@moonessa.com. Our dedicated team will be happy to assist you and provide any necessary support regarding your order tracking.
Shipping Restrictions: We currently only ship within Australia. We do not offer international shipping.
Address Accuracy: It is your responsibility to ensure that the shipping address you provide during checkout is accurate and complete. Please double-check the details before submitting your order to avoid any delays or misdeliveries. We are not liable for any loss or additional costs incurred due to incorrect or incomplete shipping addresses.
Delivery Issues and Resolutions: While we strive to provide reliable and efficient shipping services, unforeseen circumstances such as weather conditions or carrier delays may occasionally impact the delivery of your order. In such cases, we will work closely with the shipping carrier to resolve any issues and ensure the prompt delivery of your package.
If you encounter any problems with the delivery of your order, please contact our customer support team via email at hello@moonessa.com, and we will assist you in resolving the issue as quickly as possible.
Delivery Notifications: We may send you notifications and updates regarding the status of your order and delivery. These notifications may include order confirmation, dispatch confirmation, and delivery updates. Please ensure that your contact information is accurate and up-to-date to receive these notifications.
Order Cancellations and Modifications: Once an order is placed, it is generally not possible to cancel or modify it. However, if you need to make any changes, please contact our customer support team via email at hello@moonessa.com immediately, and we will do our best to accommodate your request.
We appreciate your understanding and cooperation regarding our shipping policy. If you have any further questions or require assistance, please don't hesitate to contact our customer support team.
Note: This shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website and communicated to you as necessary